Digital Download
Link Explanation: During the purchase process, the ShoppingCart system
presents a screen displaying a "Digital Download Link". The ShoppingCart system
also sends you an email message containing the same Digital Download Link.
These links expire 24 hours after the initial purchase. The Digital Download Link allows
you to download the "Links Document" associated with your purchase.
If you receive a message stating that this link has expired, please contact us.
We can send you the "Links Document" for the product you purchased as an attachment to an email message.
Normally, you would have obtained the Links Document from the Digital
Download Link. The "Links Document" doesn't expire. It contains the
links to pages
on our website where the purchased product can be viewed.
Digital Download
Process for Manuals:
1. Click the link in the email message
sent by the ShoppingCart system.
2. Right-click the "Download Now" link and select "Save Target As" in the pop-up
menu. Save the "Manual_##_Links.PDF" file to a convenient folder on your hard drive
such as the Windows Desktop or a subfolder of \My Documents.
3. Use "File/Open" in Adobe Acrobat to open the "Manual_##_Links.PDF" file from
the location where you saved it.
4. The "Manual_##_Links.PDF" file contains links to various sections of the manual.
5. Right-click one of the links and select "Open Weblink As New Document". You may
receive a message stating that there is an embedded secure document. Position your
cursor on top of the red pushpin so that the cursor turns into a triangle.
6. Double-click the red pushpin. At this point you may receive security warning
messages if you are using Windows XP Service Pack 2 or 3. Select "Open Document
Anyway".
7. When Adobe Acrobat opens the
manual for viewing, the first page is sometimes not visible. Click the right arrow
at the bottom of the Adobe window to force Adobe to display the 2nd page. Then,
click the left arrow to force Adobe to display the first page.
Digital Download
Process for Videos:
1. Click the link
in the email message sent by the ShoppingCart system.
2. Right-click the "Download Now" link and select "Save Target As" in the pop-up
menu. Save the attached .HTML file to a convenient folder on your hard drive such
as the Windows Desktop or a subfolder of \My Documents. The .HTML file is
the "Links Document" for the video you purchased. If you want to view the
video in the future, open the .HTML file that you have saved to your hard drive
and click the link(s) as described in step 3.
3. Double-click the .HTML document or right-click and select "Open". The browser
program that is associated with a .HTML document will open on your computer.
The default browser program is Internet Explorer, but could be some other program
such as Firefox, Safari, Opera, etc. The .HTML document contains a link to
view one or more videos depending on the product you have purchased from our website.
Most of our videos are not downloadable because they are stored in streaming format.
4.
The Refrigerator Library Video Series link will take you to the Refrigerator Library
page on our website which leads into a diagnostic flowchart. The videos in
the series are linked to boxes in the flowchart, so you need to click on a rectange
in the flowchart to see the associated video.
If you still can't view the manual or video, Contact Us.
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