Sorry .. We are no longer sending out Intro. CD-ROM discs in the mail.

The Information Kit materials have been published to the website as a series of .PDF documents.

NEW FEATURE!
You can try my new Repair Wizard by submitting a Wizard Request .  The trial login is absolutely free for a limited time, so act now.  I think you will find it to be a big help in resolving customer complaints quickly.  Students are telling me that this new feature of the website is turning them into instant experts and is absolutely indispensable.